Customer Service

Network Operations Centers are on the job for you.

Our Network Operations Centers provide a complete data and information routing solution. We currently handle more than 12.5 million data transactions over terrestrial and satellite networks each day with reliable information delivery. Open architecture and compatibility with industry standards for Internet Protocol (IP) and telephony help facilitate integration. We link with your existing systems, hardware, and software.

Fully redundant Network Operations Centers.

• Network Operations Centers in San Diego and Las Vegas provide superior customer service to more than 2,000 customers throughout North America.
• Our six Network Operations Centers deployed worldwide with our partners provide a comparable level of service to our global customers.
• Our Network Operations Centers provide optimal connectivity, speed, and reliability for your wireless computing systems.

Safeguards ensure continuing service.

• Store-and-forward messaging
• Satellite transponder redundancy
• Fully redundant computer systems

Qualcomm Customer Service Standards

Qualcomm customer service maintains high standards set forth by the Information Technology Infrastructure Library (ITIL) framework and its commitment to best practices in IT Service Management.

Qualcomm Technical Support Services

Our technical support team is highly trained and proficient, and staffed in-house. We provide 24/7/365 technical support via multiple channels including email, phone, our customer secure website, and chat.